Hello! I’m
Aaron Hulett
Security Specialist, Emergency Response Coordinator
About Me
Hello! I’m Aaron Hulett, a Client Experience Manager in the Dallas/Fort Worth, Texas area. My previous role as Program Manager and Software Development Engineer at Microsoft for over 10 years enabled me to help protect Windows users against ransomware, spyware, and other malware. Outside of my career, I have taken an active role in community emergency preparedness to dive deep into incident command and apply its concepts towards business continuity and disaster recovery.
What I Do
Non-Profit Services
Building new and assisting long-running non-profit teams, including:
- Articles of Incorporation, bylaws, and other Governing Documents
- IRS 501(c)(3) determination
- Generally Accepted Accounting Principles
- Issuing annual reports
- Completing Form 990-N ePostcard and other required filings
- Coordinating with Certified Public Accountants for annual audit
- Driving Board-level objectives, establishing milestones, metrics to track progress
Website Development
Site migrations and new site development on WordPress, including:
- Strong visual styles, effective use of typography and imaging
- Consistent use branding elements
- Emergency incident and other dashboards
- OpenGraph implementation for social media sharing
- Integration with Mailchimp, Discord, other services
- Members-only areas
Incident Preparedness
Helping you prepare before the incident begins, including:
- Community Emergency Response Team (CERT) instructor
- Be prepared at home, and able to help in your community
- Stop the Bleed instructor
- Texas-licensed Emergency Care Attendant providing life-saving training to help control bleeding and save lives
- Critical Incident Stress Management (CISM)
- Certification in psychological intervention during crisis and disaster response
- Amateur radio emergency communications
- For when phones, internet, and other tools are not available
Experience
Software Development Engineer
Microsoft Corporation
2006 – 2014
Key Accomplishments:
- Collect evidence and respond to software vendors’ questions regarding the detection of their programs, including documenting cases and providing recommended course of action to Legal and Corporate Affairs during legal escalations
- Developed internal policy for Microsoft’s Objective Criteria, enabling malware researchers to consistently apply policy during research of software for potentially unwanted behaviors
- Built business continuity plan to sustain external vendor relationship management, including identifying end-to-end gaps, conducting risk assessment, and coordinating with internal business continuity management team to plan and implement mitigations
Program Manager II
Microsoft Corporation
2014 – 2017
Key Accomplishments:
- Executed malware eradication campaigns by coordinating with antimalware companies, government agencies, and other partners to completely disable malware infrastructure holistically, provide opportunities for evidence collecting and arrests, and improve detection technologies to help mitigate the attack surface the malware family used
- Provided analysis on collected malware data to research and author malware content of Microsoft Security Intelligence Report. In addition, worked on associated communications including blogs, presentations and press inquiries for SIR, and event planning for the Microsoft Security Response Alliance (MSRA) conference
- Managed response process for customer escalations, coordinating response analysts to respond to submitted suspected malware samples and drive response incidents through resolution
- Acted as a liaison to internal partner teams, prioritizing cross-group relationships and data sharing to enable better protection for our customers for both Defender and other products (Office 365 Advanced Threat Protection, etc.)
Community Emergency Response Team (CERT) Instructor, Firefighter Rehab Lieutenant
Denton County Emergency Services
2017 – 2020
Key Accomplishments:
- Redesigned FEMA training slides using modern PowerPoint features, keeping required training components while incorporating newer best practices, and placing emphasis on more hands-on practice to help build skills and confidence
- Developed firefighter rehab response metrics, including tracking response times and team member participation, to help exemplify the program’s value
- Established recurring training sessions for the firefighter rehab team, including presentations, training documents, and hands-on practice
Section Traffic Manager
ARRL North Texas
2019 – Present
Key Accomplishments:
- Developed interoperability process, documentation, and training for joint ARRL / US Military Auxiliary Radio Service exercise to test emergency communications nationwide
- Created and implemented Incident Response Lifecycle to coordinate response efforts and ensure current incident-related information is disseminated as the incident unfolds
- Redesigned and migrated website from CMS Made Simple to WordPress, created and implemented status dashboard to provide key critical information during emergencies
- Provide ongoing presentations, educational materials to help build a network of experienced emergency communicators
Client Experience Manager
Oversee My IT
2021 – Present
Current Projects:
- Develop new and improved customer-facing portal to empower clients with up-to-date information on current support cases, past cases, and the status of their IT infrastructure and recommendations to improve
- Review and refine internal processes and documentation
Education
B.S. Computer Engineering
Oakland University, Rochester MI
Project Management Certificate Program
University of Washington, Seattle WA
Paralegal Studies Certificate Program
University of Washington, Seattle WA
EMI Professional Development Series
Federal Emergency Management Agency
Emergency Medical Responder (EMR)
National Registry of Emergency Medical Technicians
Certification in Critical Incident Stress Management (CISM)
UMBC Emergency Health Services